What do I do if I get this Zoom error message?

This FAQ guide explains how to (hopefully) fix Zoom if you receive this common error message. If these steps don't resolve your issue, we explain your next steps.

Answer

Some GBC users have seen this error message. This guide explains how to (hopefully) resolve this issue that prevents you from logging into Zoom.

IMPORTANT Note: These directions are for if you see this error and you are on your personal computer / device, NOT a GBC-provided computer.

1. First, sign out of the Zoom app/software on your device. To do so, click the square icon or profile image, typically in the upper right side of the software, as shown below, and click Sign Out, as shown below.

2. Next, click Sign In, as shown below:

3. Click the Sign in with SSO button, as shown below:

4. At this point you will see one of two options (shown below).

Option 1 - If the screen asks for Your Company Email enter your full GBC email address - as shown below.
Option 2 - If the screen asks for Your Company Domain enter gbc - as shown below.

In both options, click the CONTINUE button next.

5. A browser window will open and you need to login with your GBC username (#1 below) and click the Next button (#2 below).

6. If prompted with a screen like this, enter your full GBC email address (#1 below) and your GBC password (#2 below) and click the blue Sign in button (#3 below).

7. If you have two-factor authentication set-up, you will be prompted to authenticate. Optionally check the box to remember you for twelve hours (#1 below) and choose your verification method to authenticate (#2 below).

8. If prompted to remember you like this, choose Yes or No (this is up to you).